Shipping Policy

Key Information:

  • Order Cut-Off Time: 16:00 GMT
  • Order Processing: 1-3 working days (Monday - Friday)
  • Shipping Time: 5-9 working days (Monday - Friday)
  • Free Shipping: Available on all orders within the United Kingdom.

Shipping Procedure
Once your order is placed, you will receive a confirmation email, indicating that we’ve begun processing your order. Processing typically takes 1-3 working days (Monday - Friday). After processing, your order will be dispatched, and you’ll receive an email with tracking details. You can track your order here.

Shipping time is around 5-9 working days (Monday - Friday).

We are pleased to offer free shipping on all orders within the United Kingdom.

Delays
If the maximum time for order processing and shipping has passed and your order still hasn't arrived, don't panic. Allow up to 2 extra business days (Monday to Friday) and don't forget to use your tracking code. If your package still hasn't arrived, please contact us, quoting your order number.

We kindly ask you to allow an additional 3 working days (Monday - Friday) before reaching out. If your order hasn’t arrived by then, please contact us at contact@fashionheaven.co.uk, and we’ll investigate the issue.

Cancellations
If you need to cancel your order, you can do so by contacting us at contact@fashionheaven.co.uk. Please ensure you contact us as soon as possible, as we won’t be able to cancel your order once it has been processed.

Damaged or Incorrect Items
In the rare event that you receive damaged or incorrect items, we sincerely apologize for the inconvenience. Please take photos of the issue and send them to us at contact@fashionheaven.co.uk. We will promptly review your case and ensure you receive the correct, non-damaged item.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Customer Services Hours:
Monday to Friday: 9:00 - 17:00 GMT

Email: contact@fashionheaven.co.uk
Phone Number: +447418358388
Contact Form: Click Here

Business Information
Fashion Heaven is operated by RiseAndLead Limited, a company registered in Hong Kong.

Company Number: 76800074
DUNS Number: 989290539

Address:
Suite C, Level 7, World Trust Tower
50 Stanley Street
Central 0000